RETURNS, EXCHANGES & REFUNDS
I hope you will be delighted with your handmade jewellery. Every possible care will be taken to ensure that your jewellery arrives safely. However, if there has been damage caused in transit then please contact me within 14 calendar days from receiving your order.
If you have changed your mind regarding your online purchase then again, please contact me within 14 calendar days from receiving your order to organise its return and a refund** or replacement. The item must be returned in its original packaging and in unworn condition, otherwise a refund or exchange will be refused. Refunds are made via the same payment method you used online.
If you are returning an item for a refund or exchange, the cost of returning the item to Marna Bell Jewellery is your responsibility. Your original postage costs will not be refunded.
Information on where to send your return will be provided on initial contact.
**Due to hygiene reasons earrings will only be accepted for refund or exchange as long as the seal on the packaging has not been tampered with or broken.
**Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.
Please ensure that the items are safely packaged and returned to Marna Bell Jewellery using a signed for delivery service and include the returns form issued to you via email. Marna Bell Jewellery will not be held responsible for items that are lost in transit whilst being returned.
Marna Bell Jewellery will cover postage costs if the items delivered are faulty or incorrect. In these circumstances, please allow seven working days for returns to be processed once they are received. You will receive an email advising you of receipt of the returned item.
In the case of exchanges, a re-delivery charge will apply of £2.69 for UK delivery.
RESIZING
Advice on sizing is offered on my site, see page on Information on Sizing. Therefore, it is the customer’s responsibility to provide an accurate size prior to production. Pieces will be resized on a case-by-case basis and may come with a resizing fee.
Pieces such as eternity bands, intricate settings, or pieces featuring certain gemstones cannot be resized.
Please allow 1-2 weeks for resizing.